Privacy Policy

Last updated: June 2026

At Mayala Home, we value your privacy and take great care in handling your personal information. This Privacy Policy explains how we collect, use and protect your information when you visit www.mayala-home.com or make a purchase from us.

Who we are

Mayala Home
Burgemeester Sandbergstraat 17
2013 BR Haarlem
The Netherlands

Email: info@mayala-home.com

Personal information we collect

When you visit our website, create an account, place an order or contact us, we may collect personal information such as:

• Name

• Billing address

• Shipping address

• Email address

• Telephone number

• Account information

• Order history

• Information about your interaction with our website

• IP address and browser information

Payment information is processed securely by our payment providers. Mayala Home does not store complete credit card information.

How we use your information

We use your information to:

• Process and deliver your orders

• Communicate with you regarding your purchase

• Provide customer support

• Maintain customer accounts

• Prevent fraud

• Improve our website and services

• Send newsletters and promotional emails when you have given consent or when legally permitted

Service providers

To operate our webshop, we work with trusted third parties who process personal information on our behalf. These include:

• Shopify, which powers our online store

• Payment providers

• Shipping partners and MyParcel for order fulfilment

• Meta Platforms, for advertising and social media integrations

• Pandectes, for cookie consent management

These parties only receive the information necessary to perform their services.

Marketing and advertising

Mayala Home uses Meta technologies, including Facebook and Instagram pixels, to measure the effectiveness of advertisements and to show relevant content to visitors.

You can manage your advertising preferences through your Facebook and Instagram account settings.

Newsletters

From time to time, we may send newsletters containing news, inspiration and product updates. You can unsubscribe at any time by clicking the unsubscribe link included in each email.

Cookies

Our website uses cookies to ensure the website functions properly and to improve your experience.

Some cookies are necessary for the operation of the website. Other cookies are only placed with your consent.

Cookie preferences are managed through our cookie banner provided by Pandectes. You can change your preferences at any time.

Customer accounts

Customers may create an account on our website to view previous orders and manage their details. You may request deletion of your account at any time.

Retention of personal information

We retain personal information only for as long as necessary to provide our services and to comply with legal obligations, including accounting and tax requirements.

Your rights

If you are located in the European Economic Area, you have the right to:

• Access your personal information

• Correct inaccurate information

• Request deletion of your information

• Restrict or object to processing

• Request transfer of your data

If you would like to exercise any of these rights, please contact us at info@mayala-home.com.

Children

Our website is not intended for children under the age of 16 and we do not knowingly collect personal information from children.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements or website functionality.

Questions or complaints

If you have any questions regarding this Privacy Policy, please contact us at:

info@mayala-home.com

If you are not satisfied with our response, you have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).