TERMS OF SERVICE

Last updated: June 2026

OVERVIEW

This website, www.mayala-home.com, is operated by Mayala, owned by Carolien Brand. Throughout the website, the terms "we", "us" and "our" refer to Mayala.

Mayala Home offers this website, including all information, tools and services available from this site, subject to your acceptance of these Terms of Service.

By visiting our website and/or purchasing something from us, you agree to be bound by these Terms of Service. These Terms apply to all visitors, customers and users of the website.

Our online store is hosted by Shopify Inc., which provides the e-commerce platform that allows us to offer our products and services to you.

SECTION 1 – ONLINE STORE TERMS

By using this website, you confirm that you are at least the age of majority in your country of residence or that you have permission from a parent or guardian to use this website.

You may not use our products or website for any unlawful purpose or violate any applicable laws or regulations.

You must not transmit viruses, malicious code or any material that could interfere with the proper functioning of the website.

We reserve the right to refuse service or cancel access to our website if these Terms are violated.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone at any time for any reason.

You understand that information transmitted through the website may pass over various networks and may be adapted to technical requirements. Payment information is always securely encrypted during transmission.

You agree not to reproduce, copy, sell or exploit any part of the website or its services without our written permission.

SECTION 3 – ACCURACY OF INFORMATION

We strive to ensure that all information on our website is accurate and up to date. However, occasional errors or omissions may occur.

The information provided on this website is for general information purposes only and should not be solely relied upon when making decisions.

We reserve the right to modify website content at any time without obligation to update information immediately.

SECTION 4 – PRODUCTS AND PRICES

Prices are subject to change without prior notice.

We reserve the right to modify or discontinue products at any time.

Many of our products are handmade using natural materials. Small variations in colour, texture, weaving, finish and dimensions are part of the unique character of handmade products and should not be considered defects.

We make every effort to display colours and product images as accurately as possible, but we cannot guarantee that colours displayed on your screen will perfectly match the actual product.

Certain products may be available only in limited quantities and are subject to our Returns Policy.

SECTION 5 – ORDERS AND BILLING INFORMATION

We reserve the right to refuse or cancel any order at our discretion.

You agree to provide current, complete and accurate billing and account information for all purchases.

If we need to cancel or modify an order, we will attempt to contact you using the information provided during checkout.

SECTION 6 – CUSTOMER ACCOUNTS

Customers may create an account on our website. You are responsible for maintaining the confidentiality of your account information and password.

You are responsible for all activities that occur under your account.

SECTION 7 – RETURNS

Returns and refunds are governed by our Returns Policy, which forms part of these Terms of Service.

SECTION 8 – OPTIONAL TOOLS AND THIRD-PARTY SERVICES

We may provide access to third-party services or tools over which we have no control.

These services are provided on an "as is" and "as available" basis. We are not responsible for the content, policies or practices of third-party providers.

SECTION 9 – THIRD-PARTY LINKS

Our website may contain links to third-party websites.

We are not responsible for the content, accuracy or privacy practices of third-party websites and encourage you to review their policies before using their services.

SECTION 10 – USER COMMENTS AND FEEDBACK

If you submit comments, suggestions, ideas or feedback to us, you agree that we may use them without restriction.

You agree that any content submitted by you will not violate the rights of others or contain unlawful, offensive or harmful material.

SECTION 11 – PERSONAL INFORMATION

Your submission of personal information through our website is governed by our Privacy Policy.

SECTION 12 – ERRORS AND INACCURACIES

Occasionally there may be typographical errors, inaccuracies or omissions relating to product descriptions, prices, shipping costs or availability.

We reserve the right to correct errors and to cancel orders if necessary.

SECTION 13 – PROHIBITED USES

You may not use the website:

• for unlawful purposes;

• to violate intellectual property rights;

• to distribute harmful software or viruses;

• to collect personal information from others;

• to interfere with the security or operation of the website.

We reserve the right to terminate access if these rules are violated.

SECTION 14 – DISCLAIMER OF WARRANTIES

We do not guarantee that the website will always be uninterrupted, secure or error-free.

All products and services are provided on an "as available" basis, except where otherwise required by law.

Nothing in these Terms limits any rights granted to consumers under applicable consumer protection laws.

SECTION 15 – LIMITATION OF LIABILITY

To the maximum extent permitted by law, Mayala shall not be liable for indirect, incidental or consequential damages arising from the use of our website or products.

Nothing in these Terms excludes liability where exclusion is not permitted by law.

SECTION 16 – SEVERABILITY

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

SECTION 17 – TERMINATION

These Terms remain effective unless terminated by either you or us.

We may terminate access to our website if we reasonably believe that these Terms have been violated.

SECTION 18 – ENTIRE AGREEMENT

These Terms of Service, together with our Privacy Policy and Returns Policy, constitute the entire agreement between you and Mayala regarding your use of the website.

SECTION 19 – GOVERNING LAW

These Terms of Service shall be governed by and interpreted in accordance with the laws of the Netherlands.

SECTION 20 – CHANGES TO THESE TERMS

We reserve the right to update these Terms of Service at any time. Changes will be published on this page.

Your continued use of the website following any changes constitutes acceptance of those changes.

SECTION 21 – CONTACT INFORMATION

Questions regarding these Terms of Service may be sent to:

Mayala
Burgemeester Sandbergstraat 17
2013 BR Haarlem
The Netherlands

Email: info@mayala-home.com